Disclaimer: Despite intensive testing, IASO CARE takes over no responsibility or liability whatsoever for the content of externally linked websites (which do not belong to the scope of IASO CARE); the operators alone are responsible for their content.
Data protection: The personal data collected on this website (contact form) is only used to contact you at your own request and will not be made accessible to third parties. Please note our detailed data protection declaration.
This policy is designed to ensure that information gathered by your counsellor is used in an appropriate, secure manner and to provide access to and correction of such information.
Information Gathered IASO CARE gathers information that allows IASO ACRE to make informed professional decisions regarding the most appropriate care to offer. This information will include basic demographic data (e.g., name, date of birth, address, etc.) as well as other information that is deemed relevant. This may include the following:
The nature of the problem for which you are presenting;
Areas of behaviour related to the presenting problems;
A history of the presenting problem;
A family history of relevant information; and
Other information deemed necessary to make an informed clinical judgement about the nature of the presenting complaints and other relevant factors
Confidentiality of Information Generally, all information gathered by IASO CARE within the service remains confidential. There are several notable exceptions, however, to this confidentiality:
In the event that the counsellor forms the professional opinion that either the client or another individual is at risk for significant harm, a moral obligation exists to act on this information with the aim of preventing such harm;
In the event that a file is subpoenaed to a court,
If a written request is received from the client, including the client’s signature.
Use of Information Information gathered by the IASO CARE is used exclusively for two purposes:
For the formation of a professional opinion, which is used to guide treatment for the presenting issue, and,
To evaluate the service provided by IASO CARE through the collation of detailed statistics about referral sources, nature of presenting problems, attendance durations, etc.,
No identifying information is made available in all cases where information is used for statistical purposes.
Security of Information
Information provided to the IASO CARE is held in the client file and IASO CARE's database (demographics and basic diagnostic information only). All files will be stored securely and can only be accessed by team members of IASO CARE.
Obtaining Recorded Client Information Client information will only be released in accordance with the "Confidentially of Information" section above. Requests for information may be made to the IASO CARE. Requests should be specific to the required information and will be acknowledged within 30 days. Once a request for information is received, IASO CARE will assess whether the request meets the criteria outlined above and conduct a thorough chart review, collating the requested information appropriately to ensure adequate and full understanding on the part of the requesting person.
Procedure for Complaint/Rectifying Information Official complaints or requests to change inaccurate or erroneous information should be made to IASO CARE. In such cases, IASO CARE will review the information held by IAOS CARE and make every effort to ensure that such information is accurate.
Access to the privacy policy This document is freely available and accessible on request by all clients of IASO CARE on the IASO CARE's website.
ACKNOWLEDGEMENT OF COUNTRY
IASO CARE acknowledges Turrbal people as the Traditional Custodians and inhabitants of the country in which we live and work. We pay our heartfelt respect to the strength and resilience of their ancestors and Elders, past, present, and emerging.
